FAQs

How do I contact the Mammoth Mountain Store?
If you need more assistance contact Customer Support at mammothmountainstore@mammothresorts.com or call us at 760.924.7070.

What is the Mammoth Mountain Store return policy?
Our normal return policy: Mammoth Mountain Store will gladly exchange, credit or refund the purchase if returned within 30 days of the original shipping date. The item/s must be new, in it’s original condition, in the original unopened packaging with the original tags and tickets attached. No returns if the merchandise has been used or worn. No refunds on sale merchandise. Shipping costs aren't refunded.

How do you return items purchased from MammothMountainStore.com? You can return merchandise purchased from MammothMountainStore.com at McCoy’s in The Village in Mammoth Lakes CA, or by mail. Remember, shipping costs aren't refunded. Returning online purchases in-store is the quickest way to receive your refund. Once item is received at the store we will refund credit card used at time of purchase.  To begin return process please contact Customer Support at mammothmountainstore@mammothresorts.com

 

How do you exchange items purchased from MammothMountainStore.com? You can exchange your items to McCoy’s in The Village in Mammoth Lakes CA.  The item/s must be new, in its original condition, in the original unopened packaging with the original tags and tickets attached. No returns if the merchandise has been used or worn.  For exchange by include a copy of original packing slip with a note that you would like to be refunded. Once we receive the item we will refund your credit card. In the meantime place a new order on mammothmountainstore.com for new item. Remember, shipping costs aren't refunded. To begin return process please contact Customer Support at mammothmountainstore@mammothresorts.com

Can I use my Ikon Pass Discount on MammothMountainstore.com? At this time the Ikon pass discount is an in resort only discount.

 How long does it take for my order to process? While we try to complete all orders within 24 hours please allow 3-4 days for processing.

If I place an order today will my package arrive by Christmas?  We work diligently to get all packages out as quickly as possible especially during the holiday season. To ensure your package arrives by Christmas with standard shipping it is best if you order by the 15th. To ensure your package arrives by Christmas with 1 Day Air it is best to order by the 20th.

What are your shipping rates?
Click here to see our shipping rates and policies.

With what ages do youth sizes correspond?

Youth Small 6–8 Years
Youth Medium 8–10 Years
Youth Large 10–12 Years
Youth XL 12–14 Years

 

 Adult Sizing