FAQ’s

How do I contact the Mammoth Mountain Store?
If you need more assistance contact Customer Support at mammothmountainstore@mammothresorts.com or call us at 760.924.7070.

What is the Mammoth Mountain Store return policy?
Mammoth Mountain Store will gladly exchange, credit or refund the purchase if returned within 30 days of the original shipping date. The item/s must be new, in it’s original condition, in the original unopened packaging with the original tags and tickets attached. No returns if the merchandise has been used or worn. No refunds on sale merchandise.

How do you return items purchased from MammothMountainStore.com? You can return merchandise purchased from MammothMountainStore.com at McCoy’s in The Village in Mammoth Lakes CA, or by mail. Remember, shipping costs aren't refunded. Returning online purchases in-store is the quickest way to receive your refund. For return by mail please reach out to our team via e-mail at mammothmountainstore@mammothresorts.com for shipping instructions. 

How do you exchange items purchased from MammothMountainStore.com? You can exchange your items to McCoy’s in The Village in Mammoth Lakes CA, or by mail. Remember, shipping costs aren't refunded. To exchange items your original item will need to be shipped to us before we are able to pick and pack the replacement item. An additional charge for the replacement item‘s shipping will need to be charged over the phone to receive replacement item. For exchange by mail please reach out to our team via e-mail at mammothmountainstore@mammothresorts.com for shipping instructions. 

What are your shipping rates?
Click here to see our shipping rates and policies.

With what ages do youth sizes correspond?

Youth Small 6–8 Years
Youth Medium 8–10 Years
Youth Large 10–12 Years
Youth XL 12–14 Years